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Systems Technician III

Springfield, United States

This Is Not a Typical IT Job

If you're looking for a place where:

  • You’re trusted to solve real problems (not follow scripts)
  • Your decisions impact client security, uptime, and compliance
  • You lead, mentor, and build—not just react

Then this role is built for you.

Resilient IT is a security-first MSP and compliance firm supporting defense contractors and regulated environments. We operate at a higher standard—technical depth, accountability, and execution matter here.

The Role

This is a senior technical and leadership position.

You will serve as:

  • The escalation point for complex technical issues
  • The technical lead for the support team
  • A solutions engineer designing and implementing secure environments
  • A mentor developing junior technicians

You are expected to own outcomes, not just tasks.

What You’ll Do

Technical Leadership

  • Handle Tier 3 escalations across infrastructure, networking, and cloud environments
  • Design and implement server, network, and security solutions
  • Lead remediation of complex issues with a root-cause focus
  • Ensure alignment with security standards and compliance requirements (CMMC/NIST)

Client Impact

  • Communicate directly with clients clearly, confidently, and proactively
  • Provide high-quality onsite and remote support
  • Deliver solutions that prioritize stability, security, and long-term performance

Team Leadership

  • Mentor and guide junior technicians
  • Oversee ticket quality, documentation, and escalation handling
  • Ensure team adherence to SOPs and service standards

Operational Excellence

  • Maintain accurate, detailed documentation across all systems
  • Manage multiple priorities (projects and escalations) effectively
  • Track and improve performance against KPIs (CSAT, ticket quality, resolution metrics)

What We’re Looking For

This role is for experienced professionals only.

Customer Relationship
Personal Evolution
Autonomy
Administrative Work
Technical Expertise

Technical Expertise Needed (Strong)

  • Windows Server (2016–2025), Active Directory
  • Microsoft 365 and Azure (Hybrid and Cloud environments)
  • Exchange (on-prem and migration scenarios)
  • Networking (TCP/IP, VLANs, VPNs, firewalls – Fortinet preferred)
  • Endpoint security (NGAV, hardening, best practices)
  • Cybersecurity frameworks and best practices

Must Have

  • Must be a US Citizen
  • MUST reside in the Northern VA / DC Metro area
  • Associates degree OR equivalent experience
  • 6+ years of industry experience

Strongly Preferred

  • MSP experience in a senior or lead role
  • Experience with CMMC, NIST 800-171, DFARS
  • Certifications: A+, Network+, Security+, or higher
  • Advanced certifications (CISM, CISA, ITIL, PMP)

You Must Be Able To

  • Diagnose complex issues across systems (not just follow runbooks)  
  • Work independently and make sound technical decisions
  • Balance escalations, projects, and team responsibilities
  • Communicate technical concepts clearly to non-technical users

Who You Are

  • You take ownership and finish what you start
  • You thrive in a team-first environment
  • You are resourceful and know how to find answers
  • You are detail-oriented and documentation-driven
  • You want to grow into leadership

This role is not suited for:

  • Entry-level technicians
  • Individuals who avoid client interaction
  • Those who rely heavily on step-by-step instructions

How You’ll Be Measured

You will be accountable to:

  • Client Satisfaction (CSAT)
  • Ticket quality and documentation
  • First-touch resolution and ticket re-open rates
  • Responsiveness and ownership
  • Contribution to team performance and culture

Schedule & Work Environment

  • Full-time: Monday–Friday, 8:00 AM – 5:00 PM - in office
  • Occasional travel required
  • Some work-from-home flexibility

What We Offer

  • Competitive compensation based on experience
  • Medical, Dental, Vision
  • Paid federal holidays
  • Ongoing training and professional development
  • Direct impact on company success

Why Resilient IT

  • Work in a security-first, compliance-driven environment
  • Support defense contractors and high-impact clients
  • Be part of a high-performance team
  • Grow into leadership, security, or compliance roles

Apply

If you're a serious technician who wants to operate at a higher level, apply now.

Be prepared to discuss:

  • A complex technical issue you solved
  • Your troubleshooting methodology
  • Your experience leading or mentoring others
Apply Now!